Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are in stock, we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provided when checking out. If you do not receive tracking information from us within five business days of your order, feel free to follow up with us sales@theporchswingstore.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@theporchswingstore.com and we will process an insurance claim on your behalf.
If you notice your package is damaged, dented, crushed or just doesn't look right at the time of delivery, open your package immediately and inspect the items in the package. If the contents appear to be damaged, please notate on the delivery ticket, refuse the shipment and contact us immediately for instructions.
Cancellations & Refunds:
Once your order has been placed with www.ThePorchSwingStore.com we will submit it directly to the manufacturer. This occurs immediately after an order is placed (7 days a week). Once this step has been completed, you (the buyer) will become financially responsible obligated to purchase the merchandise. All orders are subject to a 15% cancellation fee. No exceptions. If your order has already been shipped it cannot be canceled but can be returned under our Return Policy. To cancel an order please email us at sales@theporchswingstore.com
Returns:
If you would like to return your purchase for any reason within 14 days of delivery, you will be refunded the purchase price of the product, excluding all shipping charges. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise, additional charges may be applied or may make your product(s) nonreturnable.
Products not eligible for return
- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by ThePorchSwingStore.com
- Any product that is not in the original box with sufficient packaging materials.
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.